FAQ

About ZORYLIFT

What is Xuzhou zory Construction Machinery Co., Ltd.?

Xuzhou Zory Construction Machinery Co., Ltd. is a specialized manufacturer based in Xuzhou, China, with over 15 years of experience in designing, developing, and producing truck-mounted cranes (loader cranes) . Their product range includes knuckle boom cranes and telescopic boom cranes with lifting capacities from 0.8 to 40 tons . They also offer specialized cranes like logging cranes, forklift cranes, and remote control (RC) cranes. Focused on innovation, quality (ISO and CE certified, and reliability, Zory provides expert support and exports to over 50 countries.

How many employees does ZORY have?

ZORY employs a dedicated team of over 80 professionals, including specialized technical personnel focused on crane design and innovation.

How large is ZORY's factory?

ZORY operates a substantial manufacturing facility covering a total area of 32,500 square meters, featuring extensive production workshops (30,000㎡) and dedicated office space (2,500 ㎡).

How do I get to your factory for a visit after arriving in China?

Upon arriving at major international airports in China (such as Guangzhou, Shanghai, or Beijing), you can conveniently travel to Xuzhou via high-speed rail or a domestic flight. Please inform us of your arrival schedule in Xuzhou, and we will gladly arrange complimentary transportation to pick you up from the high-speed train station or airport and bring you to our factory.

Product

What types of cranes and lifting equipment do you manufacture？

ZORY specializes in Truck Mounted Cranes, offering both Knuckle Boom and Telescopic Boom types. We also provide a range of Specialty Cranes, including Remote Control (RC) Cranes, Forklift Cranes, and Logging/Timber Cranes.

What is the typical lifting capacity range and maximum reach of your standard crane models?

Our standard crane models offer a maximum lifting capacity ranging from approximately 0.8 tonnes up to 30 tonnes. The maximum working radius typically spans from 4.2 meters up to 19 meters, depending on the specific model. For detailed specifications and performance charts for each model, >> Free Download Catalog<<

Do your cranes come with remote control options? Is it standard or optional?

Yes, we offer remote control functionality for our cranes. This feature, which enhances operational safety, efficiency, and convenience , is available as an optional configuration for most models.

What certifications do your products have?

Our products meet international quality standards and can be supplied with CE certification as required.

Furthermore, our company is certified for both ISO 9001 (Quality Management) and ISO 14001 (Environmental Management), demonstrating our commitment to quality and environmental stewardship in our operations.

How do you ensure product quality and durability?

We ensure product quality and durability through a comprehensive quality control system applied throughout the entire manufacturing process. This includes:

• Material Selection: Utilizing high-strength steel (e.g., HG60, BS900, 40Cr, 42CrMo) for critical structural components and shafts.

• Component Sourcing: Partnering with reputable domestic and international suppliers for key parts like hydraulic cylinders (using high-quality seals ), valves, pumps, and high-pressure piping (e.g., Parker standard) , sometimes using the same suppliers as major industry leaders.

• Advanced Manufacturing: Employing processes like specialized welding techniques and shot blasting/sand blasting surface treatment to enhance structural integrity, reduce stress, and improve paint adhesion.

• Rigorous Testing: Conducting thorough testing on each unit, including static (e.g., 125% overload) and dynamic (e.g., 110% overload) load tests, alongside functional checks before shipment. For new designs, extensive destructive testing may be performed.

• Certified Processes: Adhering to internationally recognized standards, evidenced by our ISO 9001 quality management system and CE certifications .

Are there specific truck chassis requirements or recommendations for mounting your cranes?

Yes, selecting an appropriate truck chassis is crucial for safe and efficient crane operation. While we offer general guidelines matching crane tonnage to typical chassis configurations (e.g., axle count, engine power), the optimal fit depends on specific chassis characteristics. Key considerations include:

• Chassis Load Capacity & Stability: The chassis must possess adequate Gross Vehicle Weight (GVW) rating and structural integrity to support the crane's weight and lifting forces. Wheelbase and axle configuration significantly impact stability.

• Power Take-Off (PTO) Compatibility: The truck's transmission requires a suitable PTO port to drive the crane's hydraulic pump. We need to confirm PTO specifications (e.g., rotation, connection type) to ensure compatibility with the required hydraulic pump (gear or plunger type, depending on the crane). If a suitable PTO is unavailable, alternative power solutions like independent diesel/petrol engine pump stations or electric motor pump stations can be discussed.

• Mounting Space: Sufficient clear space on the chassis frame behind the cab is necessary for installing the crane base and outriggers.

To provide the best recommendation, please share your truck chassis details (e.g., make, model, GVW, wheelbase, axle configuration, pictures, and PTO availability/specifications). Our engineering team will then assess its suitability and advise on the most appropriate crane model or suggest necessary adaptations.

Customization

Can you customize cranes or lifting solutions based on specific requirements or applications?

Absolutely. Beyond our standard product lines, we possess the engineering capability to develop customized crane solutions tailored to unique operational needs and specific application environments. We frequently work with clients to adapt or design cranes for specialized purposes, such as:

• Marine applications (e.g., ship or dock-mounted cranes with specific coatings and components).

• Rail-mounted crane systems.

• Fixed pedestal or platform installations.

• Cranes modified for operation in confined spaces or requiring specific dimensions.

• Units integrated with alternative power sources (electric, diesel/petrol engines).

• Solutions for other specialized industries like firefighting or forestry cranes.

We encourage you to discuss your specific requirements with us so we can evaluate the technical feasibility and propose a suitable customized lifting solution

How does customization affect the product price and delivery time?

Customizing our products impacts both cost and lead time compared to standard models:

• Price: Customization generally increases the price. This reflects the additional design, engineering, potential use of non-standard components, and specialized manufacturing processes involved. We will provide a specific price quote after reviewing your technical requirements.

• Delivery Time: Expect a longer delivery timeframe for custom orders. Factors include the time needed for custom design finalization, sourcing specific components (like custom cylinders which can take ~20 days alone), and unique manufacturing or testing procedures. Standard products often have a lead time of around 30-40 days, but the exact lead time for customized items varies significantly based on complexity and requires specific assessment. We will provide an estimated delivery schedule upon evaluating your request.

What is the process for requesting and developing a customized product?

The process for requesting and developing a customized product generally follows these steps:

1. Initial Inquiry & Requirements Definition: Contact us with your specific needs. We will gather detailed information about the intended application, required performance specifications, potential order quantity, project timeline, and budget expectations. Clearly defining the requirements is crucial.

2. Feasibility Assessment: Our team, potentially involving technical leads or management depending on complexity, will conduct an initial assessment. We evaluate the technical feasibility of your request and the degree of deviation from our standard products. We will determine if we have the capability to meet the requirements.

3. Solution Proposal & Design: If deemed feasible, our technical department will develop a proposed solution, which may include design drawings (typically CAD). For complex requests, a formal project initiation may be required.

4. Quotation: Based on the design complexity, development effort, and materials, we will provide a detailed quotation. Note that customized products often incur higher costs due to development fees and smaller production runs. We will clarify any specific development charges.

5. Customer Review & Confirmation: You will review the proposed solution and quotation. We can discuss any necessary adjustments or clarifications at this stage.

6. Order Placement & Production: Upon agreement and confirmation, the order for the customized product can be placed, and production will be scheduled.

Service

What is the standard warranty period for your products?

Our standard warranty covers products for 12 months from the date of delivery to the end-user, or 15 months from the factory shipment date, whichever occurs first.
Please note that this warranty does not cover standard wear parts.

How can I get after-sales service or technical support if I encounter an issue?

For after-sales service or technical support, please contact our team by emailing support@zorylift.com.

To help us resolve your issue quickly, please provide:

• A clear description of the problem.

• Photos or videos illustrating the issue, whenever possible.

Our support team will review your request and get back to you with assistance.

Do you provide installation guidance or support?

Yes, we provide installation support.

• Product Manual: Your product manual contains detailed installation instructions.

• Direct Support: For further assistance or questions, please contact our technical support team at support@zorylift.com.

• Local Professionals: Alternatively, you can seek assistance from a qualified local engineering vehicle or truck crane repair service provider.

Are spare parts readily available, and how can I order them?

Yes, most spare parts are readily available in stock.

1. Fast Ordering: Submit your parts list via email or our website's contact form for immediate assistance.

2. Direct Support: For urgent needs, contact our team at support@zorylift.com with your product model and part details.

3. Wide Compatibility: Many components are compatible with industry-standard brands (e.g., XCMG, SANY) for seamless replacements.

Payment

What are your standard payment terms?

Our standard payment terms are 30% deposit with 70% balance payment required before shipment. This protects both parties and ensures smooth order processing.

What payment methods do you accept?

We accept T/T as the primary payment method and can arrange alternative secure terms (e.g., L/C) based on order specifics. All transactions prioritize fund safety and compliance.

Are there any discounts available for bulk orders or long-term partners/dealers?

Yes! We offer volume pricing for bulk orders and tailored rebate programs for long-term partners. Terms are customized based on quantity/partnership duration.

Does the quoted price include shipping costs and taxes, or are those separate?

Our pricing depends on the destination:

1. If you choose to have the goods shipped to a major port in China, the price excludes sea freight.

2. If you choose to have the goods shipped to a port in your country, the price includes sea freight.

Please note that customs duties vary by country/region, so our prices do not include them.

Shipping

What is the estimated lead time for standard products from order confirmation to shipment?

Regarding the estimated lead time for standard products:

1. If in stock: It typically takes 5-7 business days from order confirmation to shipment.

2. If out of stock: Production time usually takes around 25-35 days.

What shipping terms do you offer?

We offer the following standard international shipping terms (Incoterms):

• EXW (Ex Works): You are responsible for collecting the goods from our factory and handling all subsequent transportation, costs, and risks.

• FOB (Free On Board): We are responsible for delivering the goods to the designated port of shipment and loading them onto the vessel. You are responsible for the main carriage, insurance, costs, and risks thereafter.

• CIF (Cost, Insurance and Freight) : We arrange and pay for the cost of sea freight and insurance to your designated destination port. However, the risk transfers to you once the goods are loaded onto the vessel.

Do you ship internationally? Which countries or regions do you typically export to?

Yes, we do ship internationally.

We have extensive experience exporting our products to over 50 countries and regions worldwide. This includes, but is not limited to:

• Russia

• Thailand

• USA

• Colombia

• South Korea

• Congo

• South Africa

• Philippines

We can arrange international transportation and provide shipping options and quotes based on your specific location.

What shipping documents do you provide for customs clearance?

To ensure smooth customs clearance for your shipment, we provide the following standard documents:

• Commercial Invoice

• Packing List

Depending on your specific requirements and the destination country's regulations, we can also provide other necessary documents, such as:

• Certificate of Origin

• CE Certification

• Other specific certificates or documents as needed.

We will ensure you have the complete set of documents required for customs clearance at your end.

Get in touch

Share with visitors how they can contact you and encourage them to ask any questions they may have.